Nordpower – Terms of Service

Last updated: 30/10/2026

These Terms govern orders for Nordpower saunas, portable sauna kits, accessories and related services. Please read them with the product information, your agreed specification, our Shipping and Delivery Policy and our Refunds and Returns Policy before ordering. We will provide your order confirmation in a form you can save.

Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded. Consumer protections apply where you buy mainly for purposes outside your trade, business, craft or profession.

1. About Us and Contact Details

Nordpower supplies saunas, portable sauna kits and associated products and services.

Legal seller: [INSERT THE FULL LEGAL NAME OF THE COMPANY OR SOLE TRADER TRADING AS NORDPOWER. IF A COMPANY, ALSO INSERT ITS COMPANY NUMBER, PLACE OF REGISTRATION AND REGISTERED OFFICE. ADD THE VAT NUMBER IF APPLICABLE.]

Trading name: Nordpower
Correspondence address: Chapelfield Nursery, Sewardstone Road, London, E4 7RG, United Kingdom
Email: info@nordpowerpartners.co.uk
Telephone: +44 7424 117581

Please include your name and order reference when contacting us about an existing order. This address is for correspondence; visits and returns should be arranged with us first. This does not make a statutory cancellation or return dependent on our permission.

2. Your Order and Agreed Specification

These Terms cover website orders and orders agreed by quotation, email or other written communication, where provided before the contract is made. Any additional project terms must be disclosed and agreed before you commit to the order.

Your confirmed specification identifies the model, dimensions, materials, heater, accessories and services included. An upgrade, installation service or accessory is included only where the product description applicable to your order or your agreed specification expressly includes it.

Unless your order expressly states otherwise, a permanent sauna's advertised base price includes the Nordpower wood-fired stove and the equipment listed for that model. A Harvia electric heater is an upgrade at the additional price shown and is supplied instead of the wood-fired stove, unless both are expressly included in your order. An electric upgrade includes only the heater, controls and other components expressly listed in your confirmed specification; site electrical work is separate unless quoted.

Please review the specification, delivery address, site measurements and intended use before confirming. Tell us about any particular purpose or essential delivery date before ordering so we can confirm whether we can meet it. This does not remove our responsibility for incorrect descriptions, advice or goods that must legally be suitable for an agreed purpose.

3. Bespoke Goods and Standard Products

Bespoke and personalised orders

Where goods are genuinely made to your individual specifications or clearly personalised, the statutory change-of-mind cancellation right is excluded under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We will identify the bespoke features and explain this before you order. Where that exemption applies, it applies when the contract is made and does not depend on physical construction having started.

Standard products and portable kits

The exemption does not apply automatically just because goods are ordered from a supplier, manufactured after an order, or selected from standard options. Standard products, including a Nordpower Sauna Tent supplied as an unpersonalised standard kit, remain subject to any applicable statutory cancellation right described in Section 5.

For goods without a statutory change-of-mind right, we do not offer an additional voluntary change-of-mind return entitlement. Rights relating to faulty, damaged or misdescribed goods remain unaffected.

4. Order Acceptance and Payment

Submitting an order is an offer to buy. An automatic receipt or payment acknowledgement confirms receipt only. We accept your order when we send written confirmation expressly accepting it and identifying the agreed goods, price and payment arrangement. If we cannot accept an order, payments for that unaccepted order will be returned promptly.

Where staged payment is agreed, a 50% production advance, described as the production deposit, is payable before we commit to manufacture. It funds the work and production commitments needed to fulfil your order. The remaining balance is payable when we notify you that the order is complete and ready for dispatch, unless different stages were expressly agreed before ordering.

We may require full payment for portable kits, stock items, trade orders or individually quoted projects where this is stated before the order is accepted. Online checkout charges the amount clearly shown at checkout.

We are not required to dispatch goods while an agreed payment that has fallen due remains unpaid. If payment is late, we will contact you and allow a reasonable opportunity to resolve it before suspending work or ending the contract. Any recovery of cancellation losses is subject to Section 5 and applicable law. A consumer's statutory right to withhold a disputed amount is unaffected.

Ownership passes once the agreed price has been paid in full. This does not change the rules on delivery risk in Section 7.

5. Cancellation, Production Commitments and Order Changes

Where no statutory change-of-mind right applies

A bespoke order commits production resources and is not a refundable reservation. Materials, design work, manufacturing capacity and binding supplier commitments may be arranged before physical construction starts.

If you ask to cancel without a statutory right to do so, we may agree to release you from the order subject to payment of reasonable, evidenced losses directly caused by cancellation. These may include completed design and preparation work, manufacturing labour, order-specific materials that cannot reasonably be reused, unavoidable supplier charges and legally recoverable loss of net profit.

We will take reasonable steps to reduce losses and account for costs saved, recoverable materials and resale proceeds. We will not recover the same loss twice. The production deposit will be applied against the amount lawfully due. The full deposit may be retained where recoverable losses equal or exceed it; any excess payment will be refunded. The same calculation applies if you paid in full. Recoverable losses may exceed the deposit, but will not exceed the agreed contract price after allowing for payments already made. We will explain the calculation on request.

These provisions do not apply where you exercise a statutory cancellation, rejection or termination right, or where a refund is due because of our breach.

Where a statutory change-of-mind right applies

For eligible consumer orders made online, by telephone or otherwise at a distance, you may cancel before delivery or within 14 days after you, or a person you nominate other than the carrier, receives the goods. If one order is delivered in separate lots, the applicable statutory period runs from receipt of the last lot.

Tell us by email, post or another clear statement that you wish to cancel. You may use this optional form:

To Nordpower, Chapelfield Nursery, Sewardstone Road, London, E4 7RG; info@nordpowerpartners.co.uk. I/We give notice that I/we cancel my/our contract for the following goods/services: ____. Ordered on/received on: ____. Order reference: ____. Consumer name(s): ____. Consumer address: ____. Date: ____. Signature, only if sent on paper: ____.

Send eligible goods back without undue delay and within 14 days of telling us, unless we have agreed to collect them. You bear the direct return cost where we informed you of this before the contract, unless we agreed otherwise or the law requires us to bear it. For goods that cannot normally be returned by post, the return cost or a reasonable estimate must be disclosed before the contract; we will not impose a cost that the law requires us to bear because the required information was not supplied.

We refund eligible payments, including any standard outbound delivery charge. We need not refund the extra cost of an enhanced delivery option you expressly chose. Refunds use the original payment method unless you expressly agree otherwise, with no refund administration fee. They are made without undue delay and within the statutory deadline: normally within 14 days of cancellation, although where we have not offered collection we may withhold reimbursement until the goods are received back or you provide evidence of return, whichever happens first. In that case, reimbursement is due within 14 days of that earlier event.

Where permitted by law, we may deduct a reduction in value caused by handling beyond what is necessary to assess the goods as you could in a shop. We do not apply an automatic restocking or cancellation fee to a valid statutory cancellation.

Changes and separately ordered services

Changes after acceptance require our written agreement. We will confirm any additional price and effect on timing before you agree to the change. Once materials or manufacture are committed, a requested change may be impractical. This does not limit statutory remedies.

For a separately ordered service with a statutory cancellation period, that period normally lasts 14 days from the contract. We will only begin during it at your express request and with the information and acknowledgements required by law. If you then cancel, any charge for work supplied will be limited to the lawful proportionate amount. A service cancellation right is lost on full performance only where the statutory conditions have been met.

6. Prices, Quotations and Errors

Prices are in GBP unless another currency is expressly displayed. Consumer prices include applicable taxes unless a lawful alternative is clearly explained. Any separately payable delivery, installation or other agreed charge will be disclosed before you are bound. Overseas import arrangements are addressed in Section 7.

We may correct website prices before acceptance. If we identify a material pricing or description error, we will explain it and ask whether you wish to proceed on the corrected basis. We will not increase an accepted price without your agreement. If no agreement is reached, any right to end the order depends on applicable law; payments for an order we lawfully decline or end will be refunded as required.

Discounts and referral offers apply only in accordance with the conditions disclosed for that offer. A quotation's validity period is the one stated in it.

7. Delivery, Lead Times and Site Access

Estimated timing

The usual estimated delivery lead time for permanent made-to-order saunas is 8–10 weeks, measured from order confirmation, receipt of the required payment and agreement of final specifications, unless a different period is expressly agreed before the order is accepted.

The Nordpower Sauna Tent and stock accessories follow the availability and delivery estimate disclosed for those products when you order. The permanent-sauna estimate does not automatically apply to a stocked portable kit.

We will confirm the expected delivery arrangements and notify you of material changes. Production or transport delays may affect estimates, but do not remove statutory rights concerning late or failed delivery. Tell us before ordering if a date is essential. Do not arrange contractors or other commitments around an unconfirmed delivery date without discussing this with us.

UK and overseas delivery

Complimentary UK delivery is included with every sauna. Delivery is to the accessible delivery point agreed for your order. Positioning within a property, cranes, specialist lifting, site works, assembly and installation are separate services unless expressly included. Any necessary separately chargeable service must be explained and agreed before you commit to it.

Delivery to supported EU countries, Norway, Switzerland, Iceland and other overseas destinations is available only where we can confirm a suitable delivery arrangement. It is charged at the checkout rate or written quotation accepted before payment. An advertisement of overseas delivery is not confirmation of availability to every address. Where checkout does not support your country, request a quotation before paying.

We will explain before the contract whether the quoted overseas price includes duties, import VAT and clearance charges, or whether these are payable separately by you. We will not describe a price as inclusive of charges that remain payable by the customer.

Access, failed delivery and storage

You must give accurate access information, disclose restrictions and ensure that agreed site preparations are complete. This includes relevant vehicle access, gates, overhead obstructions, delivery-point dimensions and ground conditions. We remain responsible for reasonable access advice and commitments we give you.

Where your absence, inaccurate information or failure to complete agreed preparations causes an avoidable failed delivery or delay, we may recover reasonable additional redelivery, handling or storage costs directly resulting from it. We will explain the issue, give reasonable notice where possible and take steps to reduce costs. We will not charge you for our own error or a cost the law requires us to bear.

For consumer orders, risk normally passes when you or your nominated recipient, other than the carrier, takes physical possession. If you independently appoint a carrier that we did not offer, the applicable statutory exception may apply. A delivery signature does not waive rights concerning hidden damage or defects.

8. Site Preparation, Assembly and Installation

Unless included in your order, you arrange a suitable foundation, drainage, access, permissions and site services. Planning, building-control and other approvals may depend on the location and intended use; you are responsible for obtaining those allocated to you in the agreed scope. We remain responsible for our own work and any advice or approvals we expressly undertake to provide.

Electrical connections must be completed by a suitably qualified electrician in accordance with applicable requirements. Wood-fired equipment must be installed and used in accordance with its instructions and applicable fire-safety and ventilation requirements.

Where you independently appoint a contractor, that contractor is responsible for its own work. If we contract to supply installation or appoint subcontractors to fulfil our obligations, we remain responsible for performing those obligations with the care and skill required by law.

Tell us before ordering about hospitality, rental or other commercial use so the suitability, specification and service scope can be agreed. Domestic and commercial requirements may differ.

9. Delivery Inspection and Problems

Please inspect your delivery as soon as reasonably practical and report visible damage, missing items or discrepancies within seven days where possible, with photographs or video if available. Prompt reporting helps us investigate with carriers and suppliers.

The seven-day request is not a deadline extinguishing statutory rights. You are not required to discover concealed defects immediately, and signing for delivery does not confirm that every component is free from defects.

Give us a reasonable opportunity to assess a reported issue. Keep affected goods available for inspection where practical and safe. We may request reasonable evidence of purchase and the problem, but will not make a statutory remedy conditional on unnecessary paperwork or original packaging.

10. Two-Year Warranty

Nordpower provides a two-year warranty from delivery covering defects in sauna structural components and heating systems. Contact us using Section 1 with your order details and a description of the problem. A confirmed warranty defect will be remedied without charge by repair or replacement, subject to any stronger remedy required by law.

The warranty does not cover normal wear, consumables, purely cosmetic weathering or natural timber movement that is not a defect. It also excludes damage to the extent caused by misuse, inadequate maintenance, unsuitable site preparation, incorrect installation by a contractor independently appointed by you, or an unauthorised alteration that causes the problem. An unrelated alteration or the use of an independent installer does not by itself remove warranty cover.

Any agreed use restrictions must be disclosed before purchase. A manufacturer's additional guarantee does not replace Nordpower's own obligations. This warranty is additional to statutory rights and does not set a two-year limit on those rights.

11. Natural Materials, Images and Performance

Timber varies in grain, shade and texture and may weather, expand, contract or develop small surface checks. Such natural characteristics are not, by themselves, defects, provided the product remains safe, of satisfactory quality, fit for its legally required purpose and consistent with its description.

Photographs and samples illustrate appearance; screen settings and natural materials can affect colour. They do not authorise us to supply materially different dimensions, materials or features. Material specification changes require your agreement.

Published heat-up times and temperatures are estimates under particular conditions. Ambient temperature, wind, fuel, electrical supply, loading and use affect performance. We remain responsible for specific performance commitments agreed with you and for the product meeting its description and applicable quality requirements.

12. Returns, Faulty Goods and Refunds

Our Refunds and Returns Policy applies alongside these Terms. For change-of-mind requests, the bespoke or standard nature of the actual goods determines the applicable rights; a general description of the range as made to order does not override the law.

If goods are faulty, damaged, misdescribed or otherwise fail to meet legal requirements, remedies may include rejection and refund, repair, replacement or a price reduction. A consumer's short-term right to reject faulty goods normally lasts 30 days, subject to the statutory rules. You do not have to accept a repair where you are entitled to exercise a statutory right to reject.

We bear reasonable return or collection costs where legally required for a valid faulty-goods claim. Refunds are made within the applicable statutory deadline. Faulty-goods rights are separate from any change-of-mind return restriction or warranty.

13. Complaints, Chargebacks and Payment Disputes

Please contact info@nordpowerpartners.co.uk with your order reference and the outcome you seek so we can investigate. We may request relevant records and will explain our proposed resolution.

We may contest a payment dispute we reasonably believe is unsupported, using evidence such as the accepted specification, payment records, communications, production commitments and delivery records. We will not seek duplicate recovery for the same sum.

Nothing requires you to give up or delay a claim to your bank, card provider, payment service, court or other statutory dispute route. No additional penalty applies merely because you exercise such a right.

14. Intellectual Property

Website content, drawings, designs and other materials are owned by Nordpower or used under licence. You may save and share relevant product information for private project planning and obtaining advice. Commercial reproduction, resale of our materials or use of our branding requires permission unless the law permits it.

Ownership of a purchased sauna does not transfer intellectual property rights in its design. This does not restrict rights you already hold in material you supplied to us.

15. Responsibility and Limits of Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, title to goods, or any other liability that cannot lawfully be excluded. Consumer rights concerning goods and services remain unaffected.

For consumer purchases, we are responsible for loss or damage that is a foreseeable result of our breach or negligence. We are not responsible for loss that was not reasonably foreseeable when the contract was made, or for damage caused by your failure to follow reasonable instructions, except to the extent our own fault contributed. Consumer purchases are for private use; business-loss exclusions do not override rights that apply to a consumer transaction.

For business purchases, subject to the preceding exclusions and applicable legal reasonableness requirements, we exclude liability for loss of profit, revenue, bookings, business opportunity and indirect or consequential loss. Our total liability arising from that business order is limited to the total price paid or payable for it, unless another limit was expressly agreed before acceptance. This does not exclude a liability the law prevents us from excluding.

If an event outside our reasonable control affects performance, we will notify you, take reasonable steps to limit its effect and discuss revised arrangements. This does not give us an unlimited right to delay or remove any statutory right to terminate or obtain a refund.

16. Personal Data

We handle personal data in accordance with applicable data-protection law and our Privacy Policy. Information may be shared with suppliers, payment providers, carriers and installers as necessary to fulfil your order, resolve problems and meet legal obligations, as described in that policy.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

For consumers, this choice does not remove mandatory protections available under the law of your country of habitual residence where applicable, or any right to bring proceedings in a court that the law makes available to you. This includes relevant rights of consumers in Scotland, Northern Ireland and supported overseas markets.

18. Changes to These Terms and General Provisions

The version supplied or made available before your order is accepted applies to that order. Later website changes apply to future orders and do not retrospectively alter an existing contract without your agreement, except where a change is required by law.

An expressly agreed individual term takes priority over conflicting standard wording to the extent permitted by law. Nothing in these Terms cancels a binding product description, pre-contract representation or mandatory consumer right. We will seek to resolve a policy inconsistency transparently and will not rely on it to reduce a consumer's legal rights.

If a provision cannot be enforced, the remaining provisions continue where they can operate lawfully. A delay in enforcing a right is not a waiver of it. We may use suppliers or subcontractors to fulfil an order without transferring away our contractual responsibilities.