Shipping and Delivery Policy

Last updated: 19/10/2026

This policy explains delivery arrangements for Nordpower sauna orders. Please read it with your written quotation, confirmed specifications, Terms of Service and Refunds and Returns Policy.

1. Bespoke Production

Every Nordpower sauna, including the Nordpower Sauna Tent, is a bespoke, personalised, made-to-order product manufactured for its customer to the agreed individual specifications.

Order preparation and production commitments begin once we accept your order and receive the required payment. Your order confirmation records the product, specifications, delivery arrangements and estimated timeframe.

2. Estimated Delivery Lead Time

Our usual estimated delivery lead time is 8–10 weeks from order confirmation, receipt of the required payment and agreement of the final specifications. Earlier delivery may be possible.

This is the estimated period to delivery, rather than a production period to which an undisclosed standard transit period is added. Any different product-specific timeframe or additional international transit allowance will be explained and agreed for your order before purchase.

We will contact you to arrange delivery and communicate any material change to your expected timeframe. Customer-requested changes or delays in providing agreed specifications, payment or access information may affect the schedule; we will explain the effect.

If you require delivery by an essential date, discuss it with us before ordering so we can confirm whether we can agree to it.

3. UK Delivery

Standard UK delivery is included in the price of your sauna.

The included service and delivery point will be confirmed for your order. Specialist lifting, crane hire, site preparation, positioning, assembly and installation are included only where expressly stated in your quotation or order confirmation. Any separately payable service must be explained and agreed before purchase.

Please tell us about remote locations, ferry-dependent routes or access restrictions before ordering so we can establish an achievable delivery arrangement and disclose any genuinely additional specialist services in advance. We do not introduce an undisclosed standard delivery surcharge after accepting an order on an included-delivery basis.

4. European and International Delivery

Delivery outside the UK, including Europe, is available where we can agree suitable arrangements for the destination. Delivery charges, the service provided and the estimated timeframe will be shown at checkout or agreed in a written quotation before purchase.

We will explain any applicable customs, import VAT, duty or clearance arrangements before the contract is made. Charges payable by you must be identified, or their calculation explained where the amount cannot reasonably be established in advance. We do not assume every international order has the same tax or import treatment.

Please provide accurate recipient and customs information and tell us about local delivery restrictions. If we cannot agree delivery to your destination, we will not accept the order and retain payment for it.

5. Delivery Method and Access

Depending on the product and location, delivery may use a parcel carrier, palletised freight or specialist transport. We confirm the appropriate method and unloading arrangements for your order.

Unless another service is expressly included, delivery is to the agreed accessible kerbside or unloading point. Moving a sauna through a property, placing it in its final position, crane lifts, assembly and connection are separate services unless your order includes them.

Before confirming delivery, please provide relevant information about road width, low bridges, weight restrictions, turning space, gates, steps, slopes and the unloading area. Any required customer-arranged equipment or assistance must be agreed in advance. We will not require unsafe manual handling as an alternative to suitable lifting arrangements.

Please ensure you or an authorised adult is available for the agreed handover and that the site preparation assigned to you has been completed. We remain responsible for the accuracy of any access assessment or delivery advice we provide.

6. Balance Payments, Changes and Storage

Where a 50% deposit arrangement applies, the remaining 50% is due on completion and before dispatch, unless a different arrangement is agreed in writing.

Tell us promptly if you need to change the delivery address or postpone a confirmed delivery. A change is subject to feasibility and agreement; any reasonable additional cost and timetable change will be explained before proceeding.

If you request storage or prevent an agreed delivery from taking place, we may agree a reasonable storage arrangement subject to capacity. The rate, start date and any time limit will be explained in advance. We do not impose an undisclosed, open-ended storage charge or charge twice for the same loss.

7. Failed or Refused Delivery

If delivery fails because you are absent, the address is incorrect, material access restrictions were not disclosed or agreed preparation has not been completed, we may recover reasonable, evidenced additional handling, storage or redelivery costs caused by that failure. We will explain the calculation and take reasonable steps to minimise the costs.

You will not be charged for delivery failures caused by Nordpower or a delivery provider we appoint. Refusing a delivery does not remove any valid statutory remedy, and accepting a delivery does not waive rights concerning faults or damage.

8. Inspection and Transit Damage

Please inspect the delivery as soon as reasonably possible. If visible damage is apparent, record it with the driver where practicable and contact us. We ask that visible damage, missing components or delivery discrepancies are reported within 7 days, with photographs where reasonably available.

This is a prompt-reporting request, not a deadline that removes your statutory rights. Hidden defects may be reported when discovered. Signing a delivery receipt is not acceptance of an undisclosed fault.

For a carrier we arrange, we are your contact for transit damage or loss. We will not require you to pursue the carrier instead of exercising your rights against us.

9. Risk and Ownership

For consumer deliveries through a carrier we arrange, risk passes when you or a person you nominate takes physical possession. If you independently appoint a carrier that we have not offered, the statutory rules for that arrangement apply. Ownership passes once the order price is paid in full.

After delivery, please store and handle the goods in accordance with the supplied instructions. This does not remove our responsibility for defects or damage for which we are legally liable.

10. Delays and Cancellation

If delivery is materially delayed, we will notify you and take reasonable steps to address it. Events such as severe weather or transport disruption may affect the schedule, but do not give us unlimited time to deliver or remove remedies required by law.

Your rights concerning an essential agreed delivery deadline, an appropriate further deadline or failure to deliver remain unaffected. Where you have a statutory right to end the contract for our failure to deliver, the production-deposit cancellation provisions do not override that right.

For a change-of-mind cancellation of a bespoke order, the deposit and recoverable-loss provisions in our Refunds and Returns Policy apply. Cancellation losses are assessed rather than automatically forfeiting every payment.

11. Delivery Enquiries

Email: info@nordpowerpartners.co.uk
Telephone: +44 7424 117581
Business correspondence address: Chapelfield Nursery, Sewardstone Road, London, E4 7RG, United Kingdom

Please include your name, order number and delivery postcode.